For help with se7en beatlab plugins, include the product and version, your DAW and version, Windows version, sample rate and buffer size, and the exact steps that reproduce the problem.
What support covers
- Installation and plugin scanning.
- Download and purchase-entitlement issues once commerce is enabled.
- Repeatable crashes, UI failures, and audio-processing defects.
- Reasonable help interpreting documented controls and limitations.
Support is provided on a best-effort basis. Response time is not guaranteed unless a separate written service agreement says otherwise.
Before contacting us
- Confirm you are using a currently supported Windows x64 build and VST3 host.
- Rescan VST3 and restart the DAW.
- Try the same issue in a new empty project.
- Do not send passwords, license secrets, API keys, or other credentials.
Privacy
Do not send project files or audio unless support specifically asks for a minimal example. se7en audio tools that declare local processing are designed to process that audio on your machine.
Purchases and downloads
Keep the merchant receipt and order number. When paid delivery is enabled, support can verify an order and regenerate an expired temporary download link when appropriate.
Contact
Use the website contact form or reply to the support address shown on your purchase receipt.