Get help with Music Catalog for Windows and se7en beatlab audio plugins. Include the product and version, your operating system and version, and the exact steps that reproduce the problem. For plugin issues, also include your DAW and version, sample rate and buffer size.
Music Catalog: purchases, downloads and licenses
Music Catalog purchases are processed by Lemon Squeezy. Keep your receipt and order number. Use the download and license information in your order confirmation.
If you lose the receipt, open My Orders on Lemon Squeezy with the email address used at checkout. Lemon Squeezy sends a secure sign-in link to that address so you can access your purchase and its available downloads.
Download the Windows installer from your order, install Music Catalog and enter your license in the app. The license covers two computers. If activation fails or you need help moving to another computer, contact support with your order number and the error message.
Music Catalog is a standalone Windows application. You do not need a DAW or a VST3 rescan to install it.
EUBULUS: VST3 installation
EUBULUS 1.0 is a VST3 audio effect for a compatible DAW. Follow the included English and Spanish manual to extract the package for your system and copy the complete EUBULUS.vst3 folder into the VST3 location. Rescan plugins in your DAW and look for EUBULUS.
The Windows package is for Windows x64. The macOS universal package requires macOS 13 or later and contains Apple Silicon and Intel code. Audio Units is not included. EUBULUS does not require online activation or a separate se7en Engine installation.
The Windows package is unsigned. The macOS plugin has an ad-hoc signature and is not Developer ID signed or notarized. If macOS blocks loading, send support the exact warning and your system version. Keep system security protections enabled; the manual describes the product-specific approval that may be available.
What support covers
- Music Catalog installation, downloads and license activation.
- Audio plugin installation and scanning.
- Purchase-entitlement and order-access issues.
- Repeatable crashes, interface failures and audio-processing defects.
- Reasonable help interpreting documented controls and limitations.
Support is provided on a best-effort basis. Response time is not guaranteed unless a separate written service agreement says otherwise.
Before contacting us
- Check the product version and restart the application.
- For Music Catalog, describe the action that failed and copy the error text. Do not remove your library or original audio files.
- For plugins, confirm the operating system and VST3 host supported by that product, rescan VST3, restart the DAW and try a new empty project. Include your Windows or macOS version.
- Do not send passwords, complete license keys, API keys or other credentials.
Privacy
Do not send project files or audio unless support specifically asks for a minimal example. se7en audio tools that declare local processing are designed to process that audio on your machine.
Refunds
Read the refund policy and keep the Lemon Squeezy order number for any purchase inquiry.
Contact
Use the website contact form or the support contact shown on your purchase receipt. Include the product, version, order number when relevant and a description of the issue.