You may request a refund within 14 days of purchase. Include the order number, product, and reason for the request.
For a technical problem, support may first ask for reproducible details and a reasonable opportunity to resolve it. Duplicate purchases and confirmed inability to use the product despite meeting the published system requirements are reviewed promptly.
When a merchant of record processes the payment, approved refunds are issued through that provider and its processing times apply. A completed refund revokes the related download and license entitlement.
Nothing in this policy limits consumer rights that cannot lawfully be waived.
How to request a refund
Use the support page and include the merchant order number. Do not send payment-card data or credentials.